Terms and Conditions for Training and Educational Workshops and Sale of Goods

House of Řezáč s.r.o., ID No.: 04673212, with its registered office at Gorkého 51/1, Veveří, Brno, Postcode 602 00, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Entry 91358 (hereinafter referred to as “HoŘ”), issues these Terms and Conditions.

These Terms and Conditions are effective from June 1, 2026, and supersede all previous versions of the terms and conditions to the extent they relate to the same performance.

HoŘ can be contacted in the following ways:

• by email at my@houseofrezac.com;
• by phone at +420 608 456 728; or
• at the delivery address Gorkého 1, 602 00 Brno.

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1. Introductory Provisions

1.1  These Terms and Conditions (hereinafter referred to as “Terms”) govern the rights and obligations between HoŘ and the customer regarding:

• the provision of educational and development services, especially training courses, workshops, coaching, and webinars (hereinafter referred to as “Training”); and
• the sale of goods, especially books (hereinafter referred to as “Goods").

The contract concluded between HoŘ and the customer is hereinafter referred to as the "Contract".

These Terms shall apply to both the order of Training and the purchase of Goods, unless otherwise stipulated in the Contract or these Terms. Special provisions set out in Article 12 of these Terms shall also apply to the sale of Goods.

1.2  The customer may be a consumer or an entrepreneur within the meaning of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"). Some provisions of the Terms apply only to consumers. A consumer is a natural person who, when concluding a Contract, does not act within the scope of their business activity or profession. Provisions intended only for consumers are always explicitly marked in the Terms.

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2. Subject of the Contract

2.1  HoŘ undertakes to provide the customer with Training or Goods to the extent agreed in the Contract, and the customer undertakes to pay the agreed price for them.

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3. Order

3.1  Information about the Training courses placed on the website www.houseofrezac.com is for informational purposes only and does not constitute an offer to conclude a contract within the meaning of Section 1732 (2) of the Civil Code.

3.2  The customer has the option to order Training:

• via the electronic order form available on the HoŘ website www.houseofrezac.com (hereinafter “Order”); or
• based on an individual offer sent by HoŘ, specifically by email, or arranged by phone or in person (hereinafter “IndividualOffer”).

3.3  When placing an Order via the website, the customer selects a specific Training, fills in the required information in the order form, and submits the Order. Before submitting, they have the option to review and edit the entered data and correct any errors made during entry. HoŘ considers the information provided in the Order to be correct and complete. By submitting the Order, the customer confirms that they have read and agree to these Terms.

3.4  After the customer submits the Order, HoŘ will send them a proforma invoice summarizing the Order details and with the attached Terms to the email address provided in the Order. This email is automatically generated and does not constitute confirmation of the conclusion of a Contract with HoŘ.

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4. Conclusion of the Contract

4.1  The Order according to Article 3.3 of these Terms constitutes an offer to conclude a Contract and is binding on the customer, especially with regard to the specification of the Training, its content, scope, date, venue, and price stated on the HoŘ website.

4.2  The Contract is concluded at the moment HoŘ delivers the Order confirmation or confirmation of a reserved spot for the Training to the customer's email address specified in the Order.

4.3  HoŘ is not obliged to conclude a Contract with all interested parties for the Training. If HoŘ does not accept the Order, it will inform the customer without delay.

4.4  In the case of an Individual Offer, the Contract is concluded at the moment the contracting parties agree on the content (at least in outline), price, date, and location of the Training.

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5. Price and Payment Terms

5.1  Prices listed in the Order, Individual Offer, price list, on the website, or in other HoŘ documents are exclusive of VAT, unless expressly stated otherwise. VAT will be added to the price in accordance with legal regulations effective on the date of the taxable supply.

5.2  After submitting the Order, HoŘ will issue the customer a proforma invoice for 100% of the Training price and send it to the email address specified in the Order. A spot for the Training is confirmed only after payment of the proforma invoice.

5.3  In the case of an Individual Offer, the price is determined individually, and its payment is governed by the terms agreed upon in the Contract.

5.4  All payments are made cashless to HoŘ's bank account specified on the respective invoice. The customer agrees to receive invoices electronically to the email address specified in the Order, Contract, or otherwise communicated to HoŘ. If permitted for a specific Training, the price can also be paid online by credit card via a payment gateway.

5.5  Invoices are due within 14 days from the date of their issue, unless otherwise stated on the invoice. When making a payment, the customer is obliged to provide the correct variable symbol. The price is considered paid at the moment the respective amount is credited to HoŘ's account.

5.6  If the proforma invoice is not paid by the due date, the Order will be automatically cancelled without further notice. HoŘ is not obliged to inform the customer about this. In such a case, the customer may create a new Order if there are still available spots for the given Training.

5.7  Some Training sessions, especially webinars, may be provided free of charge. These Terms shall apply mutatis mutandis to such Training sessions.

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6. Method of Training Delivery

6.1  Training primarily involves providing courses, workshops, training programs, webinars, or access to digital content, and may be delivered:

• online via communication tools (e.g., Zoom) or electronic learning platforms;
• in-person at a location specified by HoŘ or agreed upon with the customer; or
• a combination of the above forms.

6.2  Unless otherwise agreed, HoŘ determines the method of Training delivery, the dates of its individual parts, the tools used, and the organizational arrangements, taking into account the nature and purpose of the Training. This information is usually provided for the specific Training on HoŘ's website or in the Agreement.

6.3  If access to digital content, a learning platform, or online communication tools is required for the Training, HoŘ will generally provide the customer or individual participants registered by the customer with access credentials after payment of the Training fee, but no later than 3 days before the start date of the Training. The access credentials are for authorized Training participants only and must not be shared with third parties.

6.4  Any access to digital content or a learning platform is provided by HoŘ for the period specified for the particular Training on HoŘ's website or for a period individually agreed upon in the Agreement. If the access period is not explicitly stated, access is provided for one year from its activation. HoŘ is entitled to change or discontinue the use of a specific learning platform or technical solution used for providing access to digital content. In such a case, the digital content may be made available by another suitable method, or access to the content may be terminated if further access is no longer technically or operationally feasible. HoŘ is not obliged to provide the customer with compensation in such a case.

6.5  In-person Training takes place at the location specified for the particular Training date, or at a location individually agreed upon between the Parties. The customer bears the costs of transport, accommodation, and other related expenses.

6.6  The non-attendance of the customer or individual participants registered by the customer for the Training does not affect the price of the Training. The customer is not entitled to a refund of the paid price or any proportional part thereof.

6.7  The customer is responsible for ensuring that both they and the individual participants registered by the customer meet any technical or organizational requirements for participation in the Training, particularly having an adequate internet connection and suitable equipment.

6.8  For some Trainings, a certificate of attendance may be issued upon their completion. Information on whether a certificate is part of a specific Training is provided on the HoŘ website or agreed upon in the Contract.

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7. Copyright

7.1  If HoŘ provides the customer or participants registered by the customer with a copyrighted work or other content protected by intellectual property law (hereinafter referred to as the “Subject license”), it grants a non-exclusive, time- and territory-unlimited license for the participants' own use and application of the acquired knowledge (hereinafter referred to as the “License”). The price for the License is already included in the price of the Training.

7.2  Neither the customer nor the participants are authorized to publish, modify, process, combine with another work, include in a collective work, attribute under their own name, distribute, rent, lend, display, or communicate to the public the Subject of the license.

7.3  Neither the customer nor the participants are authorized to grant a sublicense for the Subject of the license.

7.4  The Customer and participants are obliged to comply with intellectual property laws when using the Licensed Item and to refrain from any infringement of HoŘ's or third parties' copyrights.

7.5  HoŘ may make audio, visual, or text recordings of the Training, including automatically generated transcripts and notes, primarily for documentation, internal use, and improving the services provided.

7.6  The Customer acknowledges that recordings may be made during the Training in accordance with paragraph 7.5. These recordings may be made available to Training participants to a reasonable extent, particularly in the form of transcripts, notes, or audio/video recordings. If the Customer registers other persons for the Training, they are obliged to inform them about the making and availability of these recordings.

7.7  HoŘ is not responsible for the completeness, accuracy, or error-free nature of automatically generated transcripts, notes, or similar outputs provided to Training participants.

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8. Changes to the Training

8.1  HoŘ is entitled to change the date, time, location, or method of delivery of the Training, particularly for organizational or operational reasons. The Customer will be informed of any such change without undue delay via the contact details provided when the Agreement was concluded.

8.2  In the event of a change according to paragraph 8.1, the Customer has the right to:

• attend a substitute Training date; or 
• request a refund of the already paid Training fee.

The Customer is obliged to notify HoŘ of their choice without undue delay to the email address skoleni@houseofrezac.com.

8.3  If the Customer or a participant registered by the Customer cannot attend the Training for important reasons, they are obliged to contact HoŘ, ideally via email skoleni@houseofrezac.com. The Company and the customer may subsequently agree on participation in a different Training date, if possible for the Company, or on a change of participant. In such a case, the Company is entitled to charge a handling fee of 20% of the Training price if the Customer requests this more than 7 days before the Training date. Changes after this date are not possible, and the cancellation fee provisions according to Article 11 of these Terms shall apply.

8.4  The Company is entitled to change the instructor of the Training. The customer will be informed of such a change without undue delay.

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9. Rights from Defective Performance and Complaints

9.1  Before concluding the Contract, the Customer has the opportunity to familiarize themselves with the focus, content, and format of the Training on the Company's website or in the offer. The Customer acknowledges that expectations regarding the course or benefits of the Training may be subjective, and a mere discrepancy between the customer's expectations and the nature of the Training does not constitute a defect in the Training. For this reason, the customer is not entitled to claim defects after completing the Training solely on the grounds that, from their subjective perspective, the Training does not suit them.

9.2  A defect in the Training is considered to be, in particular, a situation where:

• The Training does not take place in the agreed scope or format without adequate compensation;
• The Company, without prior agreement, fails to provide a substantial part of the Training content;
• Participants are unjustifiably denied access to the Training or to the ordered digital content.

9.3  However, a situation where the actual length of the Training is reasonably shorter than the anticipated scope due to lower participant interaction, absence of questions, faster completion of the Training content, or another similar course of the Training, is not considered a defect, provided that the substantial content of the Training was properly delivered.

9.4  The customer is obliged to report defects in the Training to the Company without undue delay after they discover them or could have discovered them, using one of the following methods:

• via email to the address skoleni@houseofrezac.com; or 
• in writing at the address of HoŘ.

9.5  A notification of defects in the Training must contain at least the identification of the customer, the identification of the Training (especially its date and venue), a description of the alleged defects including their manifestation and impact, and information on the claim the customer is making.

9.6  HoŘ will confirm receipt of the defect notification to the customer without undue delay, no later than 3 business days from its delivery.

9.7  HoŘ will assess the customer's defect notification, and if it concludes that the Training suffers or suffered from defects, it will make every effort to rectify them or to take appropriate measures corresponding to the nature of the Training and the identified defect, particularly by providing substitute performance, repeating part of the Training, or granting a reasonable discount on the Training price.

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10. Processing of Personal Data

10.1  If HoŘ processes the Personal Data of the customer or other participants during the performance of the Contract, such processing is governed by the Personal Data Processing Terms, which are available here: Personal Data Protection.

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11. Duration and Termination of the Contract

11.1  The Contract terminates upon the proper completion of the Training, unless terminated earlier in the manner specified in the Terms. This does not affect the possibility of accessing materials according to Article 6.4 of the Terms.

11.2  If the customer is a consumer and the Contract was concluded remotely, they have the right to withdraw from the Contract without giving any reason within 14 days from the date of its conclusion. Withdrawal can be sent by email to skoleni@houseofrezac.com. The customer may use the sample form provided in the appendix to these Terms for withdrawal.

11.3  The customer – consumer acknowledges that the right to withdraw from the Contract expires if the Training was provided before the expiration of the withdrawal period. If the consumer withdraws from the Contract according to Article 11.2, HoŘ will return the received funds without undue delay, no later than 14 days from the day of receipt of the withdrawal. The funds will be returned to the bank account specified by the customer.

11.4  A customer who does not exercise the right of withdrawal according to Article 11.2, and any customer acting as an entrepreneur, may cancel the Contract subject to payment of a cancellation fee in the specified amount:

• more than 30 days before the Training date: 20% of the Training price;
• 7 to 30 days before the Training date: 50% of the Training price;
• less than 7 days before the Training date: 100% of the Training price.

11.5  In case of cancellation of the Contract according to Article 11.4, HoŘ will refund the customer the paid price after deducting the applicable cancellation fee, within 14 days from the date of receipt of the cancellation notice. The funds will be returned by the same method they were received, unless the parties agree otherwise.

11.6  Withdrawal from the Contract requires written form and is effective on the day of its delivery to HoŘ.

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12. Special provisions for the sale of Goods

12.1  The provisions of these Terms shall also apply mutatis mutandis to the sale of Goods, unless this Article stipulates otherwise. Provisions concerning the nature, course, and implementation of the Training shall not apply to the sale of Goods.

12.2  Information about the Goods displayed on HoŘ's website is for informational purposes only, and HoŘ is not obligated to enter into a Contract for all items offered. The availability of Goods may be limited.

12.3  Ordering Process: Goods can be ordered using the order form on HoŘ's website. The Contract is concluded when HoŘ confirms the Order to the customer, sends a payment receipt, or announces the dispatch of the Goods, whichever occurs first.

Please note that the summary of a submitted Order, including its details, is an automatically generated email and does not constitute confirmation of the conclusion of the Contract.

12.4  Shipping: The price of the Goods does not include shipping costs. These costs for packaging and delivery of the Goods are added to the purchase price, and their amount is always displayed during the ordering process. The customer selects the delivery method from the currently available options on the website. In exceptional cases, HoŘ reserves the right to change the chosen carrier. HoŘ will inform the customer of any such change via email. Delivery is only possible within the Czech Republic and the Slovak Republic.

12.5  Delivery of Goods: Goods will be delivered as soon as possible, subject to availability. If the Goods are in stock, HoŘ usually dispatches them within 5 business days of payment for the Order.

Pre-order: For Goods offered on pre-order, the stated delivery date is only an estimate. If there is a significant delay in the delivery of pre-ordered Goods, HoŘ will inform the customer without undue delay of the new estimated delivery date. The customer acknowledges that the delivery of pre-ordered Goods may be delayed and agrees that a delay in delivery does not, in itself, constitute a right to withdraw from the Contract, provided the delay does not exceed 60 days from the originally announced estimated delivery date. This does not affect the customer's - consumer's right to withdraw from the Contract.

12.6  Receipt of Goods: Goods are delivered at the moment they are received by the customer or a person designated by them. If the customer does not accept the ordered Goods, HoŘ is entitled to withdraw from the Contract. In the case of a business customer, HoŘ is also entitled to claim reimbursement for reasonably incurred costs associated with the delivery of the Goods.

The customer must check the condition of the shipment upon receipt. In case of obvious damage to the shipment, HoŘ recommends drawing up a damage report with the carrier and informing HoŘ of this fact without undue delay.

12.7  Liability for defects: HoŘ guarantees that the Goods are free of defects upon receipt and have the properties agreed upon in the Contract or customary for the given type of Goods. Rights arising from defective performance are governed by relevant legal regulations.

Liability for defects does not apply to:

• wear and tear caused by normal use; and
• wear and tear caused by improper care or intentional damage.

The customer must report the defect without undue delay after discovering it.

This section applies only to consumers:

12.8  Defect claims: The Consumer is entitled to claim a defect that appears in the Goods within 24 months of receipt. If a defect appears within 12 months of receipt, it is presumed that the item was already defective upon receipt, unless the nature of the item or the defect precludes this.

12.9  In case of a defect, the Consumer may request:

• repair of the Goods (rectification of the defect) or replacement of the Goods with new, defect-free Goods – if possible and reasonable, where the Consumer has a choice between repair and replacement, unless the chosen method is impossible or disproportionately costly given the nature of the defect;
• a reasonable discount or withdrawal from the Contract – only if the defect is material and cannot be remedied, or if the Goods cannot be properly used due to the defect and HoŘ does not remedy the defect even within an additional reasonable period, or if the defect occurs repeatedly or in a larger quantity.

12.10  HoŘ is not obliged to comply with the chosen option if it is impossible or disproportionately costly. Claims can be submitted by email to kniha@houseofrezac.com or by other contact methods listed on the HoŘ website. If necessary for assessing the claim, HoŘ may ask the customer to send the claimed Goods. In the event of an accepted claim, HoŘ will reimburse the customer for reasonably incurred costs to a reasonable extent. Claimed Goods cannot be sent cash on delivery.

12.11  Upon filing a claim, HoŘ will issue the customer a confirmation of the claim. The claim will be processed without undue delay, no later than 30 days from its filing, unless the parties agree otherwise.

12.12  Withdrawal from the Contract: The customer is entitled to withdraw from the Contract in accordance with Article 11.2 of the Terms. In the event of withdrawal from the Contract for the purchase of Goods, the customer is obliged to send or hand over the Goods to HoŘ without undue delay, no later than 14 days from the date of withdrawal from the Contract, to the address Gorkého 1, Brno 602 00. The customer may use the sample form provided in the appendix to these Terms for withdrawal.

The customer bears the costs of returning the Goods. The Goods should be returned complete and adequately packaged to prevent damage during transit.

HoŘ will return the received funds to the customer without undue delay, no later than 14 days from the withdrawal from the Contract. HoŘ is entitled to postpone the refund until it receives the returned Goods or until the customer proves that they have sent the Goods back, whichever occurs first.

The customer is liable for any diminished value of the Goods resulting from handling the Goods in a manner other than what is necessary to ascertain their nature, characteristics, and functionality.

12.13  If the purchase of Goods is associated with a discounted price for Training, the terms of this discount are governed by the information provided on the HoŘ website or in the Contract. The right to the discount is valid only for the duration of the respective Contract. If the Contract for the purchase of Goods is withdrawn from, HoŘ is entitled to charge the difference between the discounted and standard price of the Training.

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13. Final Provisions

13.1  Should a consumer dispute arise from the Contract between HoŘ and a customer acting as a consumer, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court dispute resolution to the relevant out-of-court consumer dispute resolution body, which is:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
web: adr.coi.gov.cz

A customer who is a consumer, may also use the online dispute resolution platform: https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/.

13.2  If the relationship based on the Contract contains an international (foreign) element, the relationship between the contracting parties shall be governed by Czech law, with the exception of conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG). Any disputes shall be resolved by the materially and locally competent courts of the Czech Republic according to the registered office of HoŘ. This does not affect the rights of a customer who is a consumer, arising from generally binding legal regulations.

13.3  The contracting parties may agree on terms in the Contract that differ from these Terms. Specific agreements made in writing with the customer in the Contract shall take precedence over those provisions of these Terms that would be in conflict with them.

13.4  The customer is not entitled to assign the Contract or any claim, right, or receivable arising therefrom, without the prior written consent of HoŘ.

13.5  An integral part of the Terms is:

• Appendix Model withdrawal form

13.6  HoŘ reserves the right to change or supplement the Terms. Such a change does not affect Contracts concluded before the effective date of the new version of the Terms. The current Terms are available here.

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Appendix ‍

Sample Notice of Contract Withdrawal

Withdrawal from the Goods Purchase Contract

Subject: Withdrawal from the Goods Purchase Contract
Recipient: kniha@houseofrezac.com

I hereby withdraw from the purchase contract concluded with your company on [insert date of Goods Purchase Contract conclusion], the subject of which is the purchase of [insert goods specification] – specifically [insert quantity] piece/s.

Payment identification is as follows: [insert invoice number, variable symbol, or other identification detail]

I hereby request the return of the paid price to bank account no. [insert account number].

[insert name and surname]

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Contract Withdrawal (Training)

Subject: Contract Withdrawal
Recipient: skoleni@houseofrezac.com

I hereby cancel the Agreement concluded with your company on [insert date of Agreement], concerning participation in the training [insert name of Training] for [insert number] participant(s).

Payment details are as follows: [insert invoice number, variable symbol, or other identification detail]

I request a refund of the amount paid to bank account no. [insert account number].

Sincerely,
[insert name and surname]

End of attachment.