Customer Experience
Most companies focus on the product. Top companies focus on the customer.
You know something's not playing. You're doing your best. Your product has good reviews. At the same time, few customers return and shop repeatedly. This is not just an inconvenience. It is costly barrier to growth.
You do training for customer support. You measure NPS or CSAT. You have introduced CRMKO. The results are still nowhere. These steps without a deeper CX strategy only address the symptoms, not the causes.
We give order to your CX
- We understand your business and change how your employees understand it
- We understand customers a variety of different methods
- We design the entire customer journey
- We verify ideas so that they bring you the maximum
Case study
The collaboration with House of Řezáč was great. The results surprised us - the analysis showed us an insight into the reality of the market that we did not see in our narrow focus. We would invest a shitload of money and time in products that people aren't interested in and that wouldn't help them. Now we can change course and we have a clear strategy for where and why it makes sense to go and how we can help people live richer lives. Thanks so much!
